Support

GearSafe support

We answer within two business days.

Report a problem

Email us with:

what you were doing and what happened;
your iPhone model and iOS version (Settings → General → About);
the GearSafe version (shown on the App Store page, or in TestFlight).

Please do not send full serial numbers or passwords by email.

Report an agent listing

If an agent listing in the directory is wrong, misleading or offensive, email us with the agent's name as shown in the app and what is wrong. We review every report and can pause or remove a listing.

Your data

Export your data: in the app, More → Your data → Export my data.
Delete your account: in the app, More → Your data → type DELETE → Delete my account. This removes your account, records, photos and reports permanently.
Privacy policy: https://yourgearsafe.com/privacy
Terms of use: https://yourgearsafe.com/terms

Common questions

Can I see my full serial numbers? GearSafe encrypts full serial numbers on the server and shows the last four characters. If you need your full serials, email us; we will send them once we have confirmed it is you.

Are suggested values appraisals? No. They are estimates from listings and retailer prices found within the last 7 days, for your own records.

Is GearSafe an insurance company? No. GearSafe is not an insurer, agent or broker and does not provide quotes or coverage.